Customer Service Team Lead

3 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Manazil Real Estate Full time
The Ideal Candidate:

We are seeking a highly skilled and experienced Call Center Team Leader to join our team at Manazil Real Estate. The successful candidate will be a people person with excellent communication and interpersonal skills, able to lead and motivate a team of customer service representatives.


Key Responsibilities:
  1. Lead a team of customer service representatives to achieve exceptional customer satisfaction and service delivery.
  2. Develop and implement effective strategies to improve customer engagement and retention.
  3. Collaborate with the Facility Management team to ensure seamless communication and coordination.
  4. Provide coaching and training to team members to enhance their skills and performance.
  5. Monitor and analyze customer feedback to identify areas for improvement.

Requirements:
  1. Minimum 3 years of experience in leading Call Center teams.
  2. Proven track record of at least 2 years in the Facility Management sector.
  3. Fluent in English; knowledge of Arabic language is an added advantage.
  4. Strong leadership and communication skills to motivate and guide the team.


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