Customer Support Specialist

3 weeks ago


Al Fujairah City, Fujairah, United Arab Emirates EAST COAST BUILDING MATERIALS Full time

About the Role:

We are seeking a highly skilled and customer-focused individual to join our team at EAST COAST BUILDING MATERIALS as a Customer Service Associate. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and exceeding their expectations.

Key Responsibilities:

  • Customer Interaction: Respond to customer inquiries in a timely and professional manner, providing accurate and helpful information to resolve their issues.
  • Order Processing: Process customer orders, forms, applications, and requests as assigned by management.
  • Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints.
  • Communication: Communicate effectively with customers, colleagues, and management to ensure seamless customer service delivery.
  • Problem Resolution: Identify and resolve customer complaints in a fair and timely manner, ensuring customer satisfaction.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products and services to provide expert advice to customers.
  • Team Collaboration: Work collaboratively with colleagues to achieve customer service goals and objectives.

Requirements:

  • Nationality: Must be a UAE national.
  • Language Skills: Fluency in Arabic is required; fluency in English is an added advantage.
  • Communication Skills: Excellent communication and presentation skills, with the ability to adapt to different customer personalities.
  • Time Management: Ability to multitask, prioritize, and manage time effectively to meet customer needs.

Working Conditions:

  • Job Type: Full-time, Part-time, Permanent, Fresher
  • Pay: AED 2,500.00 - AED 3,500.00 per month
  • Working Hours: 30 - 48 hours per week


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