Retail Lube Operations Manager

2 weeks ago


Abu Dhabi, Abu Dhabi, United Arab Emirates Star Services LLC Full time
Job Purpose

As a key member of the Star Services LLC team, the Retail Lube Supervisor will be responsible for managing all aspects of Retail Lube operations to ensure alignment with quality and standards, while delivering an exceptional customer experience and achieving revenue targets.

Key AccountabilitiesHealth, Safety, and Environmental (HSE) Management
  • Ensure strict compliance with company HSE rules and regulations, as well as municipality rules and regulations, and ensure all staff is aware of these requirements.
  • Enforce cleanliness of all services and facilities, and take corrective action in conjunction with the cleaning service provider.
  • Report and record all incidents in a timely manner, and ensure the dress code is being followed as mandated by Management.
Customer Service
  • Ensure that all staff provides best quality service and customer care consistently as per the standard.
  • Ensure that all staff knows how to greet and manage traffic, offer assistance, collect payments, communicate reward schemes, and bid farewell to customers.
Operations Management
  • Plan and ensure timely availability of trained staff and resources to support around-the-clock operations, in line with defined quality standards to achieve operational efficiencies, revenue targets, and optimum client satisfaction standards.
  • Organize and coordinate shift schedules across different facilities, ensuring the completion of checklists, registers, and log books by shift personnel, and checking and endorsing timesheets and equipment checklists in line with defined protocols.
  • Ensure that all stocks are maintained at optimum levels in line with procedures, and analyze and evaluate inventory reports to notify any abnormal variances.
  • Ensure the maintenance of all equipment and instruments in efficient operational order, and make certain that all related issues are logged, communicated, and addressed, and all repairs to equipment and building are conducted promptly without interference to the flow of operations.
  • Conduct regular supervision, inspection, or tours of facilities to review operational standards and monitor quality of customer service, and provide feedback to respective managers to support achievement of quality standards in line with the company's brand guidelines.
  • Supervise and follow up on all incident and accident reports to ensure that incidents such as property damage, unauthorized access to premises or property, thefts, dishonesty, or other undesirable contact by employees or contractors are properly reported, investigated, and recorded.
  • Analyze and evaluate various reports and records, such as daily statements of stocks and sales, record books, and reconciliations, to review performance and take corrective action to support alignment with defined operational excellence standards.
  • Conduct random audits of stock and cash against records, investigating reasons behind differences in amounts, preparing justifications, and reporting to management.
  • Ensure effective implementation of all inventory management policies and procedures to support achievement of operational efficiencies and cost optimizations.
  • Check shift reconciliation reports and ensure that the sales summary is processed in the system on time, and the shift cash is deposited in SCDM within 2 hours of shift closing, and investigate the BDS variance reports and take corrective actions.
Sales Targets
  • Continuously follow profitability and revenue targets to ensure alignment with business plans to achieve targeted sales, gross margin, and operational cost in line with the annual KPIs.
  • Manage inventory shrinkage, cash reporting targets, and balancing of daily banking transactions to achieve efficient financial management, and provide financial reports to management in terms of P&L achievement.
Team Management
  • Evaluate staff to ensure that they meet the technical requirements to ensure smooth flow of operations at all times.


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