Operations Senior Manager

4 weeks ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Talent Pal Full time

Job Overview:

Talent Pal is seeking a highly skilled and experienced Operations Senior Manager to join our team. As a key member of our operations department, you will be responsible for overseeing the daily operations of our theme park, ensuring that all aspects of the business are running smoothly and efficiently.

Key Responsibilities:

  • Supervise and evaluate the team, including recruitment, training, development plans, and departmental policies.
  • Maintain departmental health & safety documents, policies, procedures, and performance standards to ensure they are up to date and correct.
  • Implement strategies to maintain and improve guest satisfaction, happiness, and mystery shopper scores.
  • Openly communicate relevant and useful information through various channels, including department meetings and briefings.
  • Motivate colleagues through the effective implementation of incentive and recognition and rewards programs.
  • Handle any routed guest complaints, take corrective action, and route related communications to appropriate colleagues.
  • Manage any emergency situations that may arise to minimize possible damage, loss, or injury to guests, colleagues, or company property.
  • Prepare the annual operating and capital budget.
  • Participate in the park duty manager program.
  • Fulfill any additional tasks or projects as required.

Financial Accountability:

  • Develop the department budget, OPEX, and CAPEX annually.
  • Analyze, control, and monitor/report operating expenses and labor expenses.
  • Maintain building facilities, equipment, and supplies to minimize damage, reduce waste, and control costs.
  • Approve purchases per institutional procurement policy.
  • Actively seek and implement other products and packages to increase other park revenue.

Rides & Attractions Specific:

  • Manage the departmental budget to establish proper ordering of necessary supplies.
  • Manage overall daily operation readiness while maintaining integrity of ride systems.
  • Occasionally take part in the department duty manager program (OPS 1) for the Operations department.
  • Work closely with the Health and Safety department on safety initiatives that benefit the wellbeing of guests and colleagues.
  • Actively participate in safety-related trainings for the Rides and Attractions team.Implement strategies to improve operational systems.

Essentials:

  • Higher secondary or equivalent.
  • Minimum 3 years of experience leading teams within a theme park, hospitality, or retail environment with demonstrated success.
  • Must be available to work varying shifts/hours based on business need, including opening, mid, and closing shifts, nights, weekends, and holidays.
  • Worked in the leisure/entertainment industry for a minimum of 5 years.
  • Excellent interpersonal and communication skills.
  • Strong leadership skills.
  • Able to work independently.
  • Excellent guest service skills.
  • Excellent decision-making skills.
  • Ability to tactfully handle stressful situations.
  • Maintain confidentiality and respect and observe company protocols.
  • Computer skills to prepare basic reports in Excel, presentations in PowerPoint.
  • Basic financial skills and knowledge (P&L).Excellent spoken and written English skills.

Desirable:

  • Bachelor's degree in a relevant subject.
  • Working at Height (OSHAD compliant) qualification.
  • Advanced financial skills (P&L) and ability to prepare and manage a budget.
  • Develop team for social and cultural events.
  • Ability to speak additional languages.

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