Customer Service Expert
2 weeks ago
Job Role Summary:
The Service Attendant plays a vital role in ensuring the smooth operation of our restaurant by providing exceptional customer service and maintaining the highest standards of quality and cleanliness. This is an excellent opportunity for individuals who are passionate about delivering outstanding service and working as part of a dynamic team.
Key Responsibilities:
- Welcome and interact with guests in a courteous and friendly manner, ensuring their needs are met and exceeded.
- Take, prepare, and serve guest orders accurately, promoting and upselling products to maximize sales and meet outlet targets.
- Liaise with the kitchen and bar team to ensure timely service, adhering to health and safety regulations and maintaining high standards of product knowledge.
- Clean and maintain the restaurant area, ensuring a clean and safe environment for guests and colleagues.
- Maintain accurate stock levels, handle point-of-sale transactions, and maintain the overall cleanliness of the outlet.
- Ensure that company health and safety policies are followed and train new team members in these policies.
Requirements:
Education and Experience:
- Previous experience in the hotel/F&B industry, ideally as a Service Attendant in a 3-star or above category hotel, is highly desirable.
- Fluent English is essential, and additional languages are an advantage.
Skills and Competencies:
- Courteous and friendly communication skills
- Passion for delivering exceptional customer service
- Strong teamwork and collaboration skills
- Integrity and honesty in all aspects of work
- Ability to work independently and as part of a team
- Flexibility and adaptability in a fast-paced environment
- Excellent communication and problem-solving skills
Benefits:
Premier Inn Hotels LLC offers a competitive benefits package, including a range of rewards, recognition, and opportunities for growth and development. Our company culture values teamwork, customer satisfaction, and continuous improvement, making us an excellent choice for individuals who are passionate about delivering exceptional service and working in a dynamic environment.
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