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Hospitality Expert

4 weeks ago

Dubai, Dubai, United Arab Emirates AccorHotel Full time

Job Summary:

We are seeking a highly skilled and experienced Hospitality Expert to join our team at AccorHotel. As a key member of our restaurant operations, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our food and beverage services.

Key Responsibilities:

  • Develop and maintain a thorough knowledge of our food and beverage menus, wine lists, and other products to provide expert advice to guests.
  • Oversee the service of In Room Dining and strive to exceed customer satisfaction through proactive guest requests and positive responses.
  • Ensure that guests receive a memorable and enjoyable dining experience, with a focus on quality, presentation, and service.
  • Manage accounts and administer processes to ensure accuracy and efficiency.
  • Collaborate with colleagues to develop budgets and maintain a business-like approach to ordering and inventory management.
  • Act as a competent and open-minded contact and sparring partner for our external concept partners.
  • Support colleagues with a winning smile, even in high-pressure situations.

Requirements:

  • Proven management experience in a similar role and fluency in English.
  • The ability to inspire and motivate colleagues, as well as communicate effectively with charm and tact.
  • A passion for good food and drinks, with a desire to discover new concepts and ideas.
  • A proactive and results-driven approach, with a willingness to learn and adapt.
  • A strong sense of character and a commitment to delivering exceptional customer experiences.

Working Conditions:

This is a full-time position, with no remote work options.