Customer Service Representative

4 weeks ago


Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

Key Responsibilities:

  • Maintain up-to-date knowledge of the AMBU operating assets, including shopping centre services, amenities, facilities, stores, locations, mall layout, and promotional activities, to ensure smooth day-to-day functioning of the Customer Service Information Desk.
  • Ensure the smooth operation of the Customer Service Information Desk under the direction of the Supervisor and Team Leader, in accordance with established Customer Service processes and procedures.
  • Display a high level of personal grooming and perform duties in official attire at the workplace, in accordance with the company's established grooming and professional attire standards, to promote Majid Al Futtaim Properties' image.
  • Assist customers at the Information Desk by providing clear directions, information on promotional events, answering queries, and performing other shopping mall-specific duties as assigned, while maintaining a positive, polite, and professional attitude to create an unforgettable customer experience.
  • Handle and resolve customer complaints in accordance with established Customer Service policies and procedures, with utmost courtesy and professionalism, and escalate necessary complaints to the Customer Service team leader or relevant stakeholders for resolution.

About the Role:

This role is an exciting opportunity to join Majid Al Futtaim Properties and contribute to delivering exceptional customer experiences in a dynamic and fast-paced environment.



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