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Guest Experience Lead

2 weeks ago

Dubai, Dubai, United Arab Emirates Zoya Health & Wellbeing Resort Full time

As an integral part of the Zoya Health & Wellbeing Resort team, you will have the opportunity to shape the future of our front office operations. Your primary objective will be to drive revenue growth through effective yield management and strategic room allocation.

Main responsibilities include:

  1. Developing and executing plans to maximize room revenue
  2. Collaborating with cross-functional teams to ensure optimal occupancy rates
  3. Monitoring market trends and competitor activity to inform revenue optimization strategies
  4. Leading and motivating the front office team to achieve exceptional results
  5. Providing timely support to guests, addressing concerns, and resolving issues efficiently

This is an exciting opportunity for a results-driven professional to make a meaningful impact on our resort's financial performance.