Executive Leader
4 days ago
About Dubai Holding:
Dubai Holding is a master developer that has strategically positioned itself as a leader in the real estate industry. We offer unique lifestyle opportunities to residents and visitors alike, focusing on sustainable infrastructure, accessibility, community amenities, and family-focused facilities.
Our integrated real estate offering includes land sales, project management, and top-notch facilities management services.
We are seeking an experienced Executive Leader to drive the development and execution of our VIP strategy. The successful candidate will be responsible for elevating customer loyalty and leading a high-performing team by overseeing service excellence, managing escalations, and ensuring the delivery of personalized experiences for elite clients.
Main Responsibilities:- Develop and implement a VIP customer strategy that enhances loyalty, engagement, and long-term client value.
- Lead the setup and management of the VIP Services department, establishing structured frameworks, service protocols, and operational workflows.
- Drive initiatives to position the organization as the preferred choice for high-value clients, ensuring superior service and exclusivity to build brand loyalty and maintain a competitive advantage.
- Lead a team aligned with the organization's VIP service goals to foster a customer-focused, high-performance team that delivers premium service excellence.
- Set and monitor KPIs for service excellence and team effectiveness, ensuring continuous measurement and improvement of VIP service quality and operational efficiency.
The ideal candidate will have a Bachelor's degree in Business Administration/Marketing/Hospitality Management or a related field. A Master's degree (MBA) is preferred. The candidate should have at least 8-10 years of experience in customer experience, luxury client services, or VIP relationship management with managing high-net-worth (HNW) or VIP clients in a commercial customer service environment.
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