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Recepcionista de Hotel

2 months ago

Dubai, Dubai, United Arab Emirates Accor Hotels Full time

Descrição da Empresa

Hotel 4 estrelas localizado na orla de Copacabana, pertencente à rede de hotéis da empresa Accor.

Descrição da Vaga

Recepcionar hóspedes/clientes no balcão, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, reclamações etc.), durante toda sua estada.

Realizar o check-in dos hóspedes, providenciando o preenchimento de ficha, procedendo à entrega das chaves e encaminhando-os aos respectivos apartamentos.

Realizar o check-out dos hóspedes, executando o fechamento das faturas, recebendo os pagamentos, bem como montando/organizando os respectivos processos.

Garantir o cumprimento aos procedimentos da recepção, bem como efetuar os processos de faturamento e procedimentos de 'Auto-Controle'. Em situações emergenciais, cumprir os procedimentos básicos e acionar os responsáveis (pane na internet, falta de água quente, vazamento, falta de energia, etc.).

Efetuar backup de informática e os procedimentos do servidor. Mediar conflitos e intervir em situações críticas/atípicas, junto aos clientes/hóspedes, assim como reportar informações, anormalidades e problemas que ocorreram em seu turno ao superior imediato.

Verificar itens de manutenção e segurança, mediante check-list, percorrendo as áreas/instalações do hotel e registrando irregularidades.

Alimentar o sistema com as informações de reserva do cliente.

Oferecer, pontuar e operar o programa de fidelidade de acordo com os padrões estabelecidos.

Gerar faturamento e emitir boletos bancários referente às NFs do dia conferindo os dados para posteriormente encaminhar ao setor ADM quando necessário.

Efetuar a passagem de turno, seguindo rigorosamente os procedimentos preestabelecidos.

Qualificações

Cursando superior em Hotelaria, Turismo ou compatível.
Pacote Office e Internet.
Inglês Intermediário.

Informações Adicionais

Cursos e qualificações na área serão um diferencial.