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Service Delivery Leader

2 weeks ago

Dubai, Dubai, United Arab Emirates Kings Auto Garage Full time

**About Kings Auto Garage:**

We are a highly reputed automotive service garage located in Dubai, renowned for our commitment to excellence in automotive care. With a focus on quality service, customer satisfaction, and industry-leading expertise, we have established ourselves as a trusted name in the automotive maintenance and repair sector.

**Job Role:**

As a Manager at Kings Auto Garage, you will play a pivotal role in overseeing the daily operations of our garage floor. You will be responsible for managing a team of technicians and ensuring the efficient and timely completion of automotive maintenance and repair tasks.

**Key Responsibilities:**

  • Lead, motivate, and supervise a team of automotive technicians, ensuring adherence to company policies, procedures, and safety guidelines.
  • Provide guidance, training, and support to team members to enhance their skills, productivity, and performance.
  • Conduct regular performance evaluations and provide constructive feedback to drive continuous improvement.

Work Flow:

  • Plan and organize daily workflow to optimize efficiency and meet service targets.
  • Allocate resources effectively to ensure timely completion of customer vehicles.
  • Monitor work progress and address any issues or delays promptly to minimize customer wait times.

Quality Control:

  • Oversee quality control processes to ensure that all automotive maintenance and repair work meets industry standards and customer expectations.
  • Conduct thorough inspections of completed jobs to verify quality and identify any deficiencies or areas for improvement.
  • Implement corrective actions as needed to uphold service excellence.

Inventory and Supplies:

  • Manage inventory levels of automotive parts, tools, and supplies to support efficient operations.
  • Coordinate with suppliers/vendors to procure required materials in a timely and cost-effective manner.
  • Conduct regular inventory audits and maintain accurate records of stock levels.

Health and Safety:

  • Enforce strict adherence to health, safety, and environmental regulations within the garage premises.
  • Conduct safety training sessions for team members to promote a culture of workplace safety and risk mitigation.
  • Ensure compliance with all relevant legal and regulatory requirements governing automotive service operations.