Appointment Management Specialist

1 month ago


Dubai, Dubai, United Arab Emirates American Hospital Dubai mea Full time
Job Overview

We are seeking a dedicated Appointment Management Specialist to join our team at American Hospital Dubai. This role is crucial in ensuring smooth communication and coordination of patient appointments.

Key Responsibilities
  • Manage and respond to all incoming inquiries through various communication channels.
  • Ensure prompt replies to all requests, ideally within the same day.
  • Collaborate with the Revenue Cycle Management Department to streamline processes.
  • Verify existing patient appointments to prevent double bookings.
  • Organize and facilitate patient bookings efficiently.
  • Communicate all necessary details regarding appointment confirmations, preparations, and durations to patients.
  • Maintain an organized tracking system for all scheduled appointments.
  • Deliver exceptional customer service to all patients.
  • Prepare daily reports on no-shows and cancellations for management review.
  • Compile and present weekly reports to senior management.
  • Follow up on patient reports and ensure timely delivery once finalized.
  • Coordinate with satellite clinics for both urgent and routine appointment scheduling.
Qualifications & Skills
  • High School National Diploma

This position offers an opportunity to contribute to the patient experience and enhance operational efficiency within our esteemed healthcare facility.



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