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Appointment Coordinator

2 months ago

Dubai, Dubai, United Arab Emirates American Hospital Dubai mea Full time
Job Summary

We are seeking a highly organized and detail-oriented Appointment Coordinator to join our team at American Hospital Dubai mea. As a key member of our healthcare team, you will be responsible for overseeing patient appointments, scheduling, and check-ins, ensuring accurate and up-to-date patient records, and maintaining confidentiality and security of patient information.

Key Responsibilities
  • Patient Scheduling: Schedule patients to arrive within 10 days of referral or initial contact, ensuring timely and efficient appointment management.
  • Medical Records Management: Maintain accurate and up-to-date patient records, ensuring all necessary information is collected and updated in the medical records system.
  • Confidentiality and Security: Ensure patient information is kept confidential and secure, adhering to all relevant laws and regulations.
  • Patient Follow-up: Track patients with pending and incomplete treatment/session, and bring them back in for additional consultations as necessary.
  • Communication: Follow up with patients via phone calls, emails, and other communication channels to ensure timely and effective communication.
  • Team Collaboration: Act as a liaison between patients and other healthcare professionals, ensuring seamless communication and collaboration.
  • Quality Improvement: Identify areas of improvement in patient care processes and recommend solutions to enhance patient experience and outcomes.
Requirements
  • Education: High School Diploma, with a Secretarial or Administrative certificate preferred.
  • Experience: Minimum of three (3) years of experience in a Customer Service role, with knowledge of Medical Terminologies preferred.
  • Skills: Proficiency in computer applications such as Microsoft Office, and skills in cashiering and handling transactions.
  • Language: Ability to speak and write in English fluently.