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Service Operations Coordinator

1 week ago

Dubai, Dubai, United Arab Emirates Ain Al Shams Full time

About the Role:

Ain Al Shams is seeking a highly skilled Service Operations Coordinator to join our team. This is an exciting opportunity for a motivated individual to make a significant impact on our service team's productivity.

Responsibilities:

  1. Schedule Optimization: Work closely with the service team to improve their productivity by streamlining schedules and coordinating with the service technician and after-sales department for installations, repairs, and warranties.
  2. Customer Communication: Handle customer calls, emails, and messages in a timely manner, ensuring excellent communication and resolving issues efficiently.
  3. Spare Parts Procurement: Collaborate with the procurement department to arrange spare parts for customers as required.
  4. Job Card and Quotation Management: Create job cards, quotations, warranties, and annual maintenance plans via ERP according to customer needs.
  5. Customer Database Management: Maintain accurate records of customers for the service and after-sales departments.
  6. Inter-Departmental Collaboration: Work closely with other departments to ensure sales, marketing, queries, and deliveries are handled smoothly.
  7. Filing System Development: Establish and maintain effective filing systems to track service team revenue records, prepare reports, and provide financial information to the finance department.
  8. Petty Cash and Reimbursement: Manage petty cash and reimbursement with the finance team.
  9. Key Skills: Proficiency in software use and Microsoft Office skills are essential for this role.

About Us:

Ain Al Shams is a leading organization dedicated to providing exceptional services to our clients. We value innovation, teamwork, and excellence in all aspects of our operations.