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Operations Excellence Coordinator

1 week ago

Dubai, Dubai, United Arab Emirates Caterpillar Financial Services Corporation Full time

Job Title

Operations Excellence Coordinator

Description

We are seeking an experienced Operations Excellence Coordinator to join our team. As a key member of our operations team, you will be responsible for providing first-line operational support to our customers through coordination of services and execution of contract deliverables.

Main Responsibilities

  • Coordinate services including overhaul and maintenance of customer equipment with Caterpillar, multiple dealers, or customer personnel.
  • Provide technical and commercial support to customers.
  • Ensure compliance relative to competition law / anti-trust regulations working with multi dealers.

Requirements

  • Data Gathering & Analysis: Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
  • Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

About Caterpillar

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future.