Housekeeping Department Lead

4 days ago

Dubai, Dubai, United Arab Emirates FIVE Hotels and Resorts Full time
About the Role

FIVE Hotels and Resorts is seeking a highly skilled and experienced Housekeeping Supervisor to join our team. As a key member of our Housekeeping Department, you will be responsible for overseeing the daily operations of our award-winning Housekeeping team, ensuring that our guests receive the highest level of service and satisfaction.

Key Responsibilities
  • Oversee the daily operations of the Housekeeping Department, ensuring seamless guest experiences and adherence to FIVE's high standards of luxury.
  • Lead and inspire the Housekeeping team to deliver exceptional service, maintaining a proactive and meticulous approach to all aspects of the operation.
  • Develop and implement effective training programs to enhance the skills and knowledge of the Housekeeping team, ensuring they are equipped to deliver world-class service.
  • Monitor and control the usage of premium Housekeeping supplies and equipment, ensuring that inventory is always stocked and up-to-date.
  • Prioritize guest satisfaction by celebrating excellence in Housekeeping, addressing and resolving any guest concerns promptly and professionally.
  • Ensure compliance with all Housekeeping policies, procedures, and industry-leading brand standards.
  • Conduct regular inspections of guest rooms and public areas, elevating the guest experience and addressing any areas for improvement.
  • Foster effective communication and collaboration with other departments, igniting a behind-the-scenes 'Vibe at FIVE' that ensures seamless guest experiences.
Desired Candidate Profile

We are looking for a highly skilled and experienced Housekeeping Supervisor who possesses:

  • Leadership skills, with experience in team management, training and development, and quality control.
  • Attention to detail, with a focus on quality control, organizational skills, and inventory management.
  • Excellent communication skills, with the ability to facilitate clear communication among Housekeeping staff and other departments, and interact with guests in a professional and courteous manner.
  • Problem-solving skills, with experience in conflict resolution, operational troubleshooting, and time management.
  • Health and safety knowledge, with a focus on sanitation standards, safety training, and inventory management.

If you are a motivated and experienced Housekeeping professional who is passionate about delivering exceptional service and exceeding guest expectations, we encourage you to apply for this exciting opportunity to join our team at FIVE Hotels and Resorts.

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