Housekeeping Department Manager

2 days ago

Dubai, Dubai, United Arab Emirates FIVE Hotels and Resorts Full time
Housekeeping Supervisor Role

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at FIVE Hotels and Resorts. As a key member of our Housekeeping Department, you will be responsible for overseeing the daily operations of our award-winning Housekeeping team, ensuring that our guests receive the highest level of service and satisfaction.

Key Responsibilities:

  • Oversee the daily operations of the Housekeeping Department, ensuring seamless guest service and satisfaction.
  • Maintain exceptional attention to detail, ensuring that all guest rooms, public areas, and back-of-house spaces meet our high standards of cleanliness and luxury.
  • Inspire, train, and mentor the Housekeeping team to apply best-in-class cleaning techniques, ensuring safety protocols and guest service are always exceptional.
  • Monitor and control the usage of premium Housekeeping supplies and equipment, ensuring that inventory is always stocked and up-to-date.
  • Prioritize guest satisfaction by celebrating excellence in Housekeeping, addressing and resolving any guest concerns immediately, and embodying the 'Vibe at FIVE.'
  • Ensure compliance with all Housekeeping policies, procedures, and industry-leading brand standards.
  • Conduct regular inspections of guest rooms and public areas, elevating the guest experience at FIVE and promptly addressing any areas for improvement.
  • Foster effective communication and collaboration with other departments, igniting a behind-the-scenes 'Vibe at FIVE' that ensures seamless guest experiences.
  • Communicate issues to the next shift with enthusiasm and complete any required paperwork with remarkable attention to detail.
  • Maintain records, reports, and documentation of Housekeeping activities, providing an award-winning level of organization and care for room occupancy, maintenance requests, and lost and found items.

Desired Candidate Profile:

  • Leadership skills: Team management, training and development, quality control, and organizational skills.
  • Attention to detail: Quality control, organizational skills, staff coordination, and guest interaction.
  • Problem-solving skills: Conflict resolution, operational troubleshooting, task prioritization, and shift management.
  • Health and safety knowledge: Sanitation standards, safety training, supply monitoring, and budget awareness.
  • Physical stamina: Active engagement, workload management, and ability to stand, lift, and move throughout the facility for long periods.

Requirements:

  • Minimum 1-2 years of supervisory experience in a luxury hotel environment in the UAE.
  • High school diploma or equivalent qualification, with a preference for additional certifications or training in hospitality management or housekeeping expertise.
  • Knowledge and experience with Forbes and Leading Quality Assurance (LQA) Standards is advantageous.
  • Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of hotel PMS, specifically Opera.
  • Strong understanding of industry regulations is beneficial.
  • Proactive nature, coupled with a meticulous eye for detail, ensuring every aspect of the operation is curated to perfection.
  • Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe members, and stakeholders.
  • Next-level organizational and supervisory skills, effectively leading and inspiring the FIVE Tribe to new heights.
  • Find creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled journey at FIVE.
  • Skills in improving customer satisfaction and driving profitability, showcasing a commitment to industry-leading standards.
  • 'FIVE-Styled' visionary thinking by finding creative solutions, while taking ownership for all duties and tasks assigned.
  • Impeccable communication skills, both verbal and written, with fluency in English. Additional languages are a plus.
  • A hands-on attitude, fueled by a 'Can-Do' spirit.

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