Housekeeping Department Manager
3 weeks ago
We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at FIVE Hotels and Resorts. As a key member of our Housekeeping Department, you will be responsible for overseeing the daily operations of our award-winning Housekeeping team, ensuring that our guests receive the highest level of service and satisfaction.
Key Responsibilities:
- Oversee the daily operations of the Housekeeping Department, ensuring seamless guest service and satisfaction.
- Maintain exceptional attention to detail, ensuring that all guest rooms, public areas, and back-of-house spaces meet our high standards of cleanliness and luxury.
- Inspire, train, and mentor the Housekeeping team to apply best-in-class cleaning techniques, ensuring safety protocols and guest service are always exceptional.
- Monitor and control the usage of premium Housekeeping supplies and equipment, ensuring that inventory is always stocked and up-to-date.
- Prioritize guest satisfaction by celebrating excellence in Housekeeping, addressing and resolving any guest concerns immediately, and embodying the 'Vibe at FIVE.'
- Ensure compliance with all Housekeeping policies, procedures, and industry-leading brand standards.
- Conduct regular inspections of guest rooms and public areas, elevating the guest experience at FIVE and promptly addressing any areas for improvement.
- Foster effective communication and collaboration with other departments, igniting a behind-the-scenes 'Vibe at FIVE' that ensures seamless guest experiences.
- Communicate issues to the next shift with enthusiasm and complete any required paperwork with remarkable attention to detail.
- Maintain records, reports, and documentation of Housekeeping activities, providing an award-winning level of organization and care for room occupancy, maintenance requests, and lost and found items.
Desired Candidate Profile:
- Leadership skills: Team management, training and development, quality control, and organizational skills.
- Attention to detail: Quality control, organizational skills, staff coordination, and guest interaction.
- Problem-solving skills: Conflict resolution, operational troubleshooting, task prioritization, and shift management.
- Health and safety knowledge: Sanitation standards, safety training, supply monitoring, and budget awareness.
- Physical stamina: Active engagement, workload management, and ability to stand, lift, and move throughout the facility for long periods.
Requirements:
- Minimum 1-2 years of supervisory experience in a luxury hotel environment in the UAE.
- High school diploma or equivalent qualification, with a preference for additional certifications or training in hospitality management or housekeeping expertise.
- Knowledge and experience with Forbes and Leading Quality Assurance (LQA) Standards is advantageous.
- Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of hotel PMS, specifically Opera.
- Strong understanding of industry regulations is beneficial.
- Proactive nature, coupled with a meticulous eye for detail, ensuring every aspect of the operation is curated to perfection.
- Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with guests, FIVE Tribe members, and stakeholders.
- Next-level organizational and supervisory skills, effectively leading and inspiring the FIVE Tribe to new heights.
- Find creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled journey at FIVE.
- Skills in improving customer satisfaction and driving profitability, showcasing a commitment to industry-leading standards.
- 'FIVE-Styled' visionary thinking by finding creative solutions, while taking ownership for all duties and tasks assigned.
- Impeccable communication skills, both verbal and written, with fluency in English. Additional languages are a plus.
- A hands-on attitude, fueled by a 'Can-Do' spirit.
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