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IT Senior Systems Engineer

2 months ago

Dubai, Dubai, United Arab Emirates GIG Gulf Full time
Job Summary

GIG Gulf is seeking a highly skilled IT Senior Systems Engineer to join our team. As a key member of our IT department, you will be responsible for designing, managing, and maintaining our IT infrastructure.

Key Responsibilities
  • Infrastructure Management
    • Design and implement VEEAM backup infrastructure, including backup jobs, cloud backups, copy jobs, and Sure backup.
    • Manage and upgrade Citrix infrastructure to ensure optimal performance and security.
    • Perform system administration tasks for hyper-converged systems, video conferencing systems, and VMware infrastructure.
  • Security and Compliance
    • Monitor and track security threats, alerts, and vulnerabilities, and perform regular security reviews to ensure alignment with policy goals.
    • Resolve complex end-user escalation incidents and ensure optimal system and server uptime, availability, reliability, and security.
  • Configuration and Patching
    • Sustain configuration and security management, including patching, automation, hardening, and system upgrades.
    • Assess organizational vulnerabilities within the designated area of responsibility.
  • Project Coordination
    • Coordinate with stakeholders and ensure ownership of projects assigned to the holder of this role.
    • Perform administration of antivirus solutions and document policies and procedures relevant to the tasks being performed.
  • System Administration
    • Diagnose and resolve system issues, responding to server outages when necessary.
    • Ensure system reliability through monitoring, testing, and troubleshooting.
    • Manage Active Directory and Group policies.
  • Infrastructure Changes
    • Ensure infrastructure changes comply with established guidelines and procedures.
    • Develop plans and schedules for system deployment, defining requirements.
    • Liaise with 3rd party vendors, IT providers, etc. for specific requirements.
  • Additional Responsibilities
    • Document best practices and support procedures.
    • Participate in internal and external audits related to the area of the role and execute necessary actions as per the timelines.
    • Provide after-hours support for infrastructure-related emergencies as well as occasional weekend maintenance.
    • Maintain inventory and asset configuration documentation.
    • Interact with customers and staff at the technical level, as required.