Senior Systems Infrastructure Engineer

4 weeks ago


Dubai, Dubai, United Arab Emirates GIG Gulf Full time

Job Summary:

GIG Gulf is seeking a highly skilled Senior Systems Infrastructure Engineer to join our team. As a key member of our IT department, you will be responsible for designing, managing, and maintaining our VEEAM backup infrastructure, including backup jobs, cloud backups, copy jobs, Sure backup, upgrades, and tape offsite.

Key Responsibilities:

  • Design and Manage VEEAM Backup Infrastructure: Ensure the smooth operation of our VEEAM backup infrastructure, including backup jobs, cloud backups, copy jobs, Sure backup, upgrades, and tape offsite.
  • Support and Manage Citrix Infrastructure: Provide technical support and manage Citrix infrastructure to ensure optimal performance and reliability.
  • Perform System Administration: Perform system administration tasks for hyper-converged systems, video conferencing systems, and VMware infrastructure.
  • Monitor and Track Threats: Monitor and track threats, alerts, security vulnerabilities, and perform regular reviews of security in alignment with policy goals.
  • Resolve Complex Incidents: Resolve complex end-user escalation incidents in a timely and efficient manner.
  • Ensure System Uptime: Ensure optimal system and server uptime, availability, reliability, and security.
  • Sustain Configuration and Security Management: Sustain configuration and security management, including patching, automation, hardening, and system upgrades.
  • Assess Organizational Vulnerabilities: Assess organizational vulnerabilities within the designated area of responsibility.
  • Coordinate with Stakeholders: Coordinate with all required stakeholders and ensure ownership of the projects assigned to the holder of this role.
  • Perform Antivirus Administration: Perform administration of antivirus solutions.
  • Document Policies and Procedures: Document policies and procedures relevant to the tasks being performed.
  • Diagnose and Resolve System Issues: Diagnose and resolve system issues, responding to server outages when necessary.
  • Ensure System Reliability: Ensure system reliability through monitoring, testing, and troubleshooting.
  • Manage Active Directory and Group Policies: Manage Active Directory and Group policies.
  • Ensure Infrastructure Changes: Ensure infrastructure changes comply with established guidelines and procedures.
  • Develop Deployment Plans: Develop plans and schedules for system deployment, defining requirements.
  • Liaise with Vendors: Liaise with 3rd party vendors, IT providers, etc. for specific requirements.

Other Responsibilities:

  • Document Best Practices: Document best practices and support procedures.
  • Participate in Audits: Participate in internal and external audits related to the area of the role and execute necessary actions as per the timelines.
  • Provide After-Hours Support: Provide after-hours support for Infrastructure related emergencies as well as occasional weekend maintenance.
  • Maintain Inventory and Asset Configuration Documentation: Maintain inventory and asset configuration documentation.
  • Interact with Customers and Staff: Interact with customers and staff at the technical level, as required.


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