Senior Systems Engineer

2 weeks ago


Dubai, Dubai, United Arab Emirates GIG Gulf Full time

Job Summary:

GIG Gulf is seeking a highly skilled Senior Systems Engineer to join our team. As a key member of our IT department, you will be responsible for designing and managing our VEEAM backup infrastructure, including backup jobs, cloud backups, copy jobs, Sure backup, upgrades, and tape offsite.

Key Responsibilities:

  • Backup and Recovery: Design and manage VEEAM backup infrastructure, including backup jobs, cloud backups, copy jobs, Sure backup, upgrades, and tape offsite.
  • Citrix Infrastructure: Support, manage, and upgrade Citrix infrastructure.
  • System Administration: Perform system administration for hyper-converged systems, video conferencing systems, and VMware infrastructure.
  • Security and Compliance: Monitor and track threats, alerts, security vulnerabilities; perform regular reviews of security in alignment with policy goals.
  • Incident Management: Resolve complex end-user escalation incidents.
  • System Uptime: Ensure optimal system and server uptime, availability, reliability, and security.
  • Configuration and Security Management: Sustain configuration and security management, including patching, automation, hardening, and system upgrades.
  • Vulnerability Assessment: Assess organizational vulnerabilities within the designated area of responsibility.
  • Project Coordination: Coordinate with all required stakeholders and ensure ownership of the projects assigned to the holder of this role.
  • Antivirus Administration: Perform administration of the antivirus solutions.
  • Documentation: Document policies and procedures relevant to the tasks being performed.
  • System Troubleshooting: Diagnose and resolve system issues, responding to server outages when necessary.
  • Infrastructure Changes: Ensure infrastructure changes comply with established guidelines and procedures.
  • System Deployment: Develop plans and schedules for system deployment, defining requirements.
  • Liaison with Vendors: Liaise with 3rd party vendors, IT providers, etc. for specific requirements.

Additional Responsibilities:

  • Best Practices: Document best practices and support procedures.
  • Audits and Compliance: Participate in internal and external audits related to the area of the role and execute necessary actions as per the timelines.
  • After-Hours Support: Provide after-hours support for infrastructure-related emergencies as well as occasional weekend maintenance.
  • Inventory Management: Maintain inventory and asset configuration documentation.
  • Customer and Staff Interaction: Interact with customers and staff at the technical level, as required.


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