Hotel Porters Coordinator
4 days ago
The First Group, a leading hospitality innovator, seeks a skilled Hotel Porters Coordinator to deliver exceptional customer service. Our fast-growing portfolio of award-winning hotels and residences demands a professional who can provide a seamless experience for guests.
Job Responsibilities:
- Welcoming guests and assisting with luggage and transportation needs.
- Greeting guests upon arrival and providing information about hotel amenities and services.
- Showing checked-in guests to their rooms and ensuring everything is in order.
- Reporting any maintenance issues to ensure prompt repairs.
- Introducing room features and explaining how to use various systems.
- Providing directions and information about the hotel, local area, and tourist attractions.
- Assisting with luggage storage and retrieval.
- Loading and unloading luggage from vehicles.
- Coordinating vehicle traffic at the hotel entrance.
- Offering car valet service and implementing health & safety policies.
- Maintaining a clean and tidy work area.
- Performing other duties as requested by Front Desk Agents or the Front Office Manager.
Requirements:
- At least one year of experience working as a Bellman in a 4* hotel.
- Excellent communication skills with proficiency in speaking and writing English.
- Good communication and interpersonal skills.
- Ability to work flexible hours with rotating shifts.
- Pleasant personality with good problem-solving skills.
About Us: The First Collection echoes the city's heartbeat, offering a unique blend of world-class hospitality and modern flair. Our hotels reflect our ambition to capture the essence of urban living, blending it seamlessly with the tranquillity of a serene getaway.
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