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Senior Hotel Coordinator

2 weeks ago


Dubai, Dubai, United Arab Emirates HEBA Group of Companies Full time

The HEBA Group of Companies is seeking a skilled Senior Hotel Coordinator to join our team. As an Assistant Hotel Manager, you will play a key role in ensuring the smooth operation of the hotel, collaborating with department heads, and delivering exceptional guest experiences.

Main Responsibilities:
  1. Coordinate Daily Activities: Work closely with the Hotel Manager to oversee daily hotel operations, ensuring seamless execution and exceptional guest satisfaction.
  2. Collaborate with Department Heads: Collaborate with department heads to ensure smooth operations and outstanding guest service across all hotel departments.
  3. Staff Supervision and Development: Manage and supervise hotel staff across various departments, including front desk, housekeeping, food and beverage, and maintenance, providing ongoing support and training to maintain high service standards.
  4. Guest Satisfaction and Feedback: Monitor guest satisfaction levels, address any concerns or issues promptly, and effectively resolve complaints to maintain a positive guest experience.
  5. Operational Policies and Procedures: Assist in developing and implementing operational policies and procedures to improve efficiency and guest experiences.
  6. Record Keeping and Budgeting: Maintain accurate records of hotel operations, including financial transactions, occupancy rates, and guest feedback, and assist in budgeting and financial planning activities.
Requirements:
  • Proven experience in the hotel industry, preferably in a supervisory or management role.
  • Strong leadership and organizational skills, with the ability to prioritize tasks and delegate effectively.
  • Excellent communication and interpersonal skills to interact with staff and guests at all levels.
  • Able to handle guest complaints or issues professionally and find appropriate solutions.
  • Solid understanding of hotel operations, including front office, housekeeping, and food and beverage departments.
  • Proficient in using hotel management software and other relevant computer applications.