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Senior Hotel Coordinator
2 weeks ago
The HEBA Group of Companies is seeking a skilled Senior Hotel Coordinator to join our team. As an Assistant Hotel Manager, you will play a key role in ensuring the smooth operation of the hotel, collaborating with department heads, and delivering exceptional guest experiences.
Main Responsibilities:- Coordinate Daily Activities: Work closely with the Hotel Manager to oversee daily hotel operations, ensuring seamless execution and exceptional guest satisfaction.
- Collaborate with Department Heads: Collaborate with department heads to ensure smooth operations and outstanding guest service across all hotel departments.
- Staff Supervision and Development: Manage and supervise hotel staff across various departments, including front desk, housekeeping, food and beverage, and maintenance, providing ongoing support and training to maintain high service standards.
- Guest Satisfaction and Feedback: Monitor guest satisfaction levels, address any concerns or issues promptly, and effectively resolve complaints to maintain a positive guest experience.
- Operational Policies and Procedures: Assist in developing and implementing operational policies and procedures to improve efficiency and guest experiences.
- Record Keeping and Budgeting: Maintain accurate records of hotel operations, including financial transactions, occupancy rates, and guest feedback, and assist in budgeting and financial planning activities.
- Proven experience in the hotel industry, preferably in a supervisory or management role.
- Strong leadership and organizational skills, with the ability to prioritize tasks and delegate effectively.
- Excellent communication and interpersonal skills to interact with staff and guests at all levels.
- Able to handle guest complaints or issues professionally and find appropriate solutions.
- Solid understanding of hotel operations, including front office, housekeeping, and food and beverage departments.
- Proficient in using hotel management software and other relevant computer applications.