Administrative Support Specialist

7 days ago


Dubai, Dubai, United Arab Emirates SEPCOIII ELECTRIC POWER CONSTRUCTION CO. LTDANCH Full time
About the Role

SEPCOIII ELECTRIC POWER CONSTRUCTION CO. LTDANCH is seeking a highly skilled and experienced Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will play a critical role in ensuring the smooth operation of our IT infrastructure and providing exceptional support to our clients.

Key Responsibilities
  • Collaborate with various support teams to deliver excellent customer service and resolve issues in a timely manner.
  • Work directly with clients to identify, troubleshoot, and resolve issues related to our SAP B1/ server.
  • Responsible for maintaining Windows/HANA servers, including resizing of EC2 instances, creating SQL & HANA DB backups/restore, and creating users in SQL & HANA.
  • Administer end-user and security profiles across 100+ Windows and Linux systems.
  • Assist with configuration and deployment of new AWS cloud environments and create and maintain procedural documentation for our internal support.
Requirements
  • 3+ years of experience working in a Windows System Administrative role.
  • 5+ years of experience working in a client-facing support role.
  • Proven experience supporting production Windows and Linux systems in mission-critical environments.
  • Microsoft Windows Client and Server Operating Systems 2008 and Microsoft Server Technologies (AD, Exchange, Terminal Services, SharePoint).
  • Proven network fundamentals in configuring and troubleshooting VLANs, routing, IP subnetting, IP DNS, DHCP.
  • Demonstrated competency in server administration and security.
  • Excellent troubleshooting, problem-solving, and customer service skills.
  • Knowledge and exposure to SSO, ADFS, and leveraging products such as DUO, Okta.
  • Strong communication skills, both written and verbal.
  • Experience supporting servers in an AWS (or other cloud environment).
  • Knowledge and exposure to configuring routers and strong skills in configuring and troubleshooting.
  • MS accreditations, AWS accreditation, and SAP accreditations are considered strong.
  • Knowledge and experience supporting ERP solutions (SAP B1) are considered strong.
  • Familiarity with support best practices (ITIL Framework).
  • Superior people skills, team-oriented, fast learner, and very personable.
  • Ability to manage multiple projects/tickets simultaneously while maintaining attention to detail.
  • Self-motivated, independent thinker, driven to achieve success within a customer support environment.


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