Administrative Support Specialist
7 days ago
SEPCOIII ELECTRIC POWER CONSTRUCTION CO. LTDANCH is seeking a highly skilled and experienced Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will play a critical role in ensuring the smooth operation of our IT infrastructure and providing exceptional support to our clients.
Key Responsibilities- Collaborate with various support teams to deliver excellent customer service and resolve issues in a timely manner.
- Work directly with clients to identify, troubleshoot, and resolve issues related to our SAP B1/ server.
- Responsible for maintaining Windows/HANA servers, including resizing of EC2 instances, creating SQL & HANA DB backups/restore, and creating users in SQL & HANA.
- Administer end-user and security profiles across 100+ Windows and Linux systems.
- Assist with configuration and deployment of new AWS cloud environments and create and maintain procedural documentation for our internal support.
- 3+ years of experience working in a Windows System Administrative role.
- 5+ years of experience working in a client-facing support role.
- Proven experience supporting production Windows and Linux systems in mission-critical environments.
- Microsoft Windows Client and Server Operating Systems 2008 and Microsoft Server Technologies (AD, Exchange, Terminal Services, SharePoint).
- Proven network fundamentals in configuring and troubleshooting VLANs, routing, IP subnetting, IP DNS, DHCP.
- Demonstrated competency in server administration and security.
- Excellent troubleshooting, problem-solving, and customer service skills.
- Knowledge and exposure to SSO, ADFS, and leveraging products such as DUO, Okta.
- Strong communication skills, both written and verbal.
- Experience supporting servers in an AWS (or other cloud environment).
- Knowledge and exposure to configuring routers and strong skills in configuring and troubleshooting.
- MS accreditations, AWS accreditation, and SAP accreditations are considered strong.
- Knowledge and experience supporting ERP solutions (SAP B1) are considered strong.
- Familiarity with support best practices (ITIL Framework).
- Superior people skills, team-oriented, fast learner, and very personable.
- Ability to manage multiple projects/tickets simultaneously while maintaining attention to detail.
- Self-motivated, independent thinker, driven to achieve success within a customer support environment.
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