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Customer Service Associate

3 months ago

Dubai, Dubai, United Arab Emirates IIQAFGROUP Full time

Key Responsibilities

  • Greet and assist clients as they arrive at the service facility
  • Offer detailed information and guidance about our diverse array of services and products
  • Manage incoming inquiries via phone and provide solutions to customer concerns
  • Organize and coordinate appointments for clients efficiently
  • Handle transactions and maintain precise records
  • Assist service technicians with administrative tasks, including data management and documentation
  • Ensure the service area remains clean and orderly at all times

Qualifications

  • Completion of high school education or equivalent
  • Experience in a customer-facing role is advantageous
  • Strong communication and interpersonal skills
  • Attention to detail and accuracy in tasks
  • Able to handle multiple tasks and prioritize effectively
  • Familiarity with computer applications and systems
  • Collaborative team member with a positive attitude