Service Director

7 days ago

Dubai, Dubai, United Arab Emirates Elite Group Holding Full time
Job Summary

The Service Director at Elite Group Holding is a mid-senior level position responsible for overseeing the entire service department of the dealership. This individual manages a team of technicians, service advisors, and support staff to ensure efficient operations, exceptional customer service, and high-quality vehicle repairs and maintenance.

Duties and Responsibilities
  • Team Management:
    • Lead, supervise, and mentor a team of service advisors, technicians, detailers, and administrative staff.
    • Assign tasks and projects to team members, considering their skills and expertise.
    • Provide training and guidance to staff, ensuring they stay updated with the latest automotive technologies and service techniques.
    • Conduct regular performance evaluations and provide constructive feedback to team members.
    • Foster teamwork and maintain a positive work environment within the service department.
  • Customer Service:
    • Interact with customers to understand their vehicle repair and maintenance needs, providing accurate estimates for service costs and completion times.
    • Address customer inquiries, complaints, and concerns in a professional and timely manner, ensuring customer satisfaction.
    • Communicate effectively with customers, keeping them informed about the status of their vehicle repairs and services.
    • Strive to exceed customer expectations by delivering exceptional service and building strong customer relationships.
  • Operational Efficiency:
    • Manage the workflow within the service department, ensuring efficient utilization of resources and timely completion of vehicle repairs and services.
    • Monitor service advisors' performance, ensuring they effectively schedule appointments, manage work orders, and communicate with technicians and customers.
    • Coordinate with parts and inventory departments to maintain adequate stock levels for necessary parts and materials.
    • Implement and improve processes to enhance overall service department efficiency.
  • Quality Control:
    • Ensure all vehicle repairs and services meet high-quality standards and adhere to manufacturer specifications and dealership policies.
    • Conduct regular inspections of completed repairs to verify the quality of workmanship and service.
    • Address and resolve any issues related to the quality of repairs and services promptly.
    • Monitor and analyze service department financial performance, including revenue, expenses, and profitability.
    • Prepare and manage budgets, forecasts, and financial reports for the service department.
    • Implement strategies to increase service department revenue, such as upselling additional services and service packages.
  • Safety and Compliance:
    • Enforce safety protocols and guidelines to create a secure working environment for the team.
    • Ensure compliance with environmental regulations and proper disposal of hazardous materials in accordance with the law.
    • Stay updated with industry regulations, safety standards, and best practices, implementing them within the service department.
  • Administrative Tasks:
    • Maintain accurate records of vehicle repairs, parts used, labor hours, and customer interactions for each service job.
    • Prepare reports for dealership management, detailing key performance metrics, challenges, and proposed solutions within the service department.
    • Manage administrative tasks, including scheduling, payroll, and other paperwork related to the service department.
    • Identify opportunities for process improvements and cost efficiencies within the service department.
    • Implement best practices and innovative techniques to enhance the quality and efficiency of vehicle repairs and services.
    • Stay informed about advancements in automotive technology and service methods, incorporating relevant changes into the service department operations.
    Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Strategy/Planning, Customer Service, and Quality Assurance

Industries

Retail Motor Vehicles, Motor Vehicle Manufacturing, and Wholesale Motor Vehicles and Parts

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