Customer Service Director

3 days ago


Dubai, Dubai, United Arab Emirates Lufthansa Group Full time

We are a global company operating in the aviation industry, offering a wide range of aircraft technology services to our customers. As a Customer Service Director, you will be responsible for leading our customer service activities for assigned customers.

The key responsibilities of this role include:

  • Developing and implementing measures to increase customer satisfaction and loyalty
  • Negotiating contract adjustments with customers and preparing business plans and offers
  • Coordinating all customer service activities for assigned customers, including support and development of assigned customers

The ideal candidate for this role should have:

  • Relevant professional experience in a customer relations/client servicing role, preferably in technical customer service/sales
  • Excellent knowledge in customer service, sales, or negotiation
  • Ability to work within teams and communicate effectively with stakeholders


  • Dubai, Dubai, United Arab Emirates InZone Corporate Services Provider Full time

    As the Customer Service Director at InZone Corporate Services Provider, you will play a pivotal role in driving customer satisfaction, loyalty, and retention. The ideal candidate will have exceptional leadership skills, with a proven track record of improving customer satisfaction and team performance.Key Responsibilities:Team Leadership and...


  • Dubai, Dubai, United Arab Emirates Bulldozer Group Full time

    Fundamental Hospitality, a UAE born company unifying the region's leading lifestyle concepts, is seeking an experienced Customer Service Director to lead our team at GAIA in DIFC, Dubai.As a Customer Service Director, you will oversee the delivery of exceptional customer experiences, ensuring that every guest feels valued and catered to. Your leadership...


  • Dubai, Dubai, United Arab Emirates InZone Full time

    The role of the Customer Service Director at InZone involves overseeing and enhancing the customer service function to ensure exceptional customer experiences. This includes managing a team of customer service representatives, developing strategies to improve service quality, and acting as the primary liaison between the company and its customers.Key...


  • Dubai, Dubai, United Arab Emirates Emirates SkyCargo Full time

    **About Emirates SkyCargoWe are looking for an experienced Customer Service Director to lead our contact centre team and drive exceptional customer service and sales targets.As a key member of the sales team, you will be responsible for coaching, developing and motivating a team of agents to achieve exceptional customer service and sales targets.You will...


  • Dubai, Dubai, United Arab Emirates Lufthansa Technik AG Full time

    Job OverviewLufthansa Technik AG seeks a highly skilled CUSTOMER SERVICE DIRECTOR to manage customer relationships and resolve complex issues.Key ResponsibilitiesAct as the primary point of contact for high-complexity customer inquiries and escalations.Develop and maintain strong operational relationships with customers, driving ongoing growth and...


  • Dubai, Dubai, United Arab Emirates Apparel Group Full time

    Position SummaryWe are seeking a highly motivated and experienced Sales and Customer Service Director to join our team as a Store Manager. In this role, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive store environment.Main Responsibilities:• Achieve sales targets by guiding staff and...


  • Dubai, Dubai, United Arab Emirates Property Finder Group Full time

    Job Title: Customer Engagement DirectorJob Summary:We are seeking a highly motivated and skilled Customer Engagement Director to join our team at Property Finder Group. As a Customer Engagement Director, you will be responsible for developing and implementing customer engagement strategies to drive business growth and increase revenue. This is an exciting...


  • Dubai, Dubai, United Arab Emirates MAJID AL FUTTAIM Full time

    Sales and Service Directors play a critical role in driving business growth and delivering exceptional customer experiences at Majid Al Futtaim. As a Sales and Service Director, you will be responsible for leading high-performing store teams, developing and implementing sales strategies, and ensuring operational excellence.The ideal candidate will have a...


  • Dubai, Dubai, United Arab Emirates Combuzz HR Solutions Full time

    About the Service Excellence Director Role at Combuzz HR SolutionsWe are seeking a seasoned professional to fill the role of Service Excellence Director. As a key member of our dining operations team, you will be responsible for developing and implementing strategies to drive service excellence and improve customer satisfaction.Main Responsibilities:Develop...


  • Dubai, Dubai, United Arab Emirates BENO - Luxury At Your Service Full time

    At BENO - Luxury At Your Service, we are seeking a highly skilled Customer Service Liaison to join our team. As the face of our company, you will be responsible for creating a positive first impression and delivering exceptional customer experiences.Key Responsibilities:Welcome clients with a friendly and professional demeanorAssist clients by answering...


  • Dubai, Dubai, United Arab Emirates Antal International Network Full time

    Customer Engagement Director Job DescriptionWe are seeking a Customer Engagement Director to lead our customer engagement efforts. The successful candidate will be responsible for building and maintaining strong relationships with customers, as well as developing and implementing customer engagement strategies. Strong leadership and interpersonal skills are...


  • Dubai, Dubai, United Arab Emirates Manpower Professional Full time

    Job Summary:As a Customer Relationship Director at Manpower Professional, you will be responsible for developing and executing strategies to drive growth and retention within our key customer portfolio. You will build and maintain strong relationships with high-profile customers, identifying opportunities to increase spend and drive business expansion.Main...


  • Dubai, Dubai, United Arab Emirates CBD Full time

    The Director of Service Delivery will be responsible for leading the WBG Branch team to provide premium service to our Wholesale Banking customers. This includes transforming the WBG Service Desk to deliver a more polished and premium customer experience, managing walk-in customers, and ensuring adherence to Customer Services KPIs/SLAs.The ideal candidate...


  • Dubai, Dubai, United Arab Emirates Kerzner International Full time

    Key ResponsibilitiesAs the Service Delivery Director, you will oversee and provide support daily to the Reservations department, ensuring a smooth and efficient operation in order to achieve maximum revenue. You will be involved in the recruitment of staff, as well as training new members of the team and responding to customers' queries and complaints when...


  • Dubai, Dubai, United Arab Emirates Property Finder Group Full time

    In this role as Voice of Customer Director, you will be responsible for leading the development and implementation of comprehensive Voice of the Customer programs across Property Finder Group. Your primary focus will be on gathering, analyzing, and acting on customer feedback to inform business strategies and operations.You will work closely with...


  • Dubai, Dubai, United Arab Emirates Elevon Core Full time

    As a Customer Experience Director at Elevon Core, you will be responsible for developing and implementing effective strategies to deliver exceptional customer experiences across our retail channels. Your responsibilities will include analyzing customer feedback, identifying areas for improvement, and collaborating with our product development team to create...


  • Dubai, Dubai, United Arab Emirates Aqua Properties Full time

    Aqua Properties is a pioneering real estate company in Dubai, founded on the principles of exceptional service, honesty, and clear communication. Our business philosophy revolves around delivering extraordinary experiences for our clients.We offer a comprehensive range of property services, with teams providing valuation, agency, advisory, research, and...


  • Dubai, Dubai, United Arab Emirates Black Pearl Full time

    At Black Pearl café, we pride ourselves on delivering exceptional customer service in a warm and inviting atmosphere. To achieve this, we need a skilled Hospitality Service Director who can lead our front-of-house team and drive business growth.The ideal candidate will have a proven track record of success in managing high-pressure environments, leading...


  • Dubai, Dubai, United Arab Emirates Rotana Hotels Full time

    We are seeking a talented individual to fill the role of Bar Service Director.As a key member of our hospitality team, you will be responsible for delivering exceptional bar experiences that exceed our guests' expectations.Developing and executing bar strategies to drive business growth and profitability.Leading a high-performing team of bartenders and...


  • Dubai, Dubai, United Arab Emirates Embraer Full time

    **Job Overview**We are seeking an experienced professional to lead our Customer Services team in the Middle East and Africa region. As a key member of our Commercial Aviation Customer Relationship Management team, you will act as the primary interface between Embraer Services & Support and our airline customers.The ideal candidate will have excellent...