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Guest Services Director

2 weeks ago


Dubai, Dubai, United Arab Emirates BANYAN TREE Full time
About the Job:

The Guest Services Director plays a vital role in shaping the guest experience, ensuring every interaction is personalized and memorable. Key responsibilities include: responding promptly to guest requests, updating profiles accurately, and conducting courtesy calls to enhance overall satisfaction.

Responsibilities:

  • Constantly apply standard operating procedures in your department.
  • Demonstrate Banyan Tree's brand service standards in all interactions.
  • Provide a warm welcome & fond farewell to guests and assist them according to brand standards.