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Guest Services Director
2 weeks ago
The Guest Services Director plays a vital role in shaping the guest experience, ensuring every interaction is personalized and memorable. Key responsibilities include: responding promptly to guest requests, updating profiles accurately, and conducting courtesy calls to enhance overall satisfaction.
Responsibilities:
- Constantly apply standard operating procedures in your department.
- Demonstrate Banyan Tree's brand service standards in all interactions.
- Provide a warm welcome & fond farewell to guests and assist them according to brand standards.