Hospitality Service Director

6 days ago


Dubai, Dubai, United Arab Emirates Black Pearl Full time

At Black Pearl café, we pride ourselves on delivering exceptional customer service in a warm and inviting atmosphere. To achieve this, we need a skilled Hospitality Service Director who can lead our front-of-house team and drive business growth.

The ideal candidate will have a proven track record of success in managing high-pressure environments, leading cross-functional teams, and driving revenue growth through innovative strategies. Key responsibilities include:

  • Developing and executing strategic plans to improve customer satisfaction and loyalty.
  • Building and maintaining relationships with suppliers, partners, and stakeholders.
  • Leading and mentoring the front-of-house team to achieve high standards of service and performance.
  • Monitoring and analyzing customer feedback to identify areas for improvement.
  • Collaborating with the kitchen and management teams to develop and implement new menu items, promotions, and events.


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