Customer Success Executive
3 days ago
We are seeking a highly skilled Customer Success Executive to build and maintain strong relationships with our clients, addressing their banking needs effectively.
The ideal candidate will have excellent communication, negotiation, and problem-solving skills, as well as a proven track record of delivering excellent customer service.
About the Role:
- Customer Relationship Management: Build and maintain strong relationships with clients, addressing their banking needs effectively.
- Sales & Revenue Generation: Achieve financial targets by promoting loans, credit facilities, investment products, and other banking services.
- Complaint Resolution: Respond promptly to client complaints, resolving issues efficiently and effectively.
- Feedback: Collect and act on client feedback, informing product development and service improvement decisions.
Requirements:
- Education: Bachelor's degree in banking or finance or sales or related field.
- Experience: Minimum of 7+ years of experience working in a similar capacity, whether with a bank or a corporate service advisor.
- Skills & Qualifications: Excellent communication, negotiation, and problem-solving skills, proven ability to deliver excellent customer service.
- Analytical Mindset: Ability to drive sales and business growth, analytical mindset with proficiency in financial analysis.
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