Customer Success Executive

3 weeks ago

Dubai, Dubai, United Arab Emirates Bayzat Full time
Bayzat, renowned as a leading SaaS platform for employee benefits and a key player in the Insurance sector, is revolutionizing HR, Payroll, and comprehensive Insurance solutions, making a world-class employee experience accessible to every company. As a rapidly growing startup in the MENA region, Bayzat stands out with over 300 team members from 35+ nationalities. Celebrated by Forbes as a promising UAE-based startup, we are supported by major VCs like Mubadala and Point72 Ventures, marking us as one of the region's best-funded HRTech scale-ups.At our core, we are a principle-driven, merit-based company, where culture is paramount. Joining Bayzat means immersing yourself in an environment of high achievers, dedicated to solving complex challenges and relentlessly pursuing success. This atmosphere encourages you to be your best, continuously learn, and draw inspiration from talented peers.Our journey to success and future growth is anchored in attracting top talent and nurturing a culture that celebrates authenticity and unpretentiousness. Being part of Bayzat offers the chance to engage with an innovative product, enhance your skills, and contribute to our ongoing success story.Some high-impact responsibilities you will be entrusted with:

Go above and beyond to ensure Bayzat's customers are actively working towards their goals and that they will be happy with the service provided. This includes customer training, ongoing support, consultative calls, strategic planning, customer outreach, and customer marketing.Identify, implement, and optimize KPIs to understand customer usage, behaviors, and red flags indicating potential customer churn.Review the customer accounts and customers' 'health score' to increase user retention and decrease churn rates, along with increasing activation rates and customer satisfaction.Have daily and ongoing communication with customers while tracking the entire customer life cycle and coming up with solutions for issues.Anticipate, foresee, and create policies and processes around the customer journey to success that optimize the customer experience.Pinpoint the customers' needs and create processes that reflect their goals.Provide actionable insights to the product development team based on customer feedback (i.e. new features and feature enhancements).Provide technical support to customers and training on products.Help customers plan and understand the best ways to utilize our software or products based on the customer's business needs or business plans.Create and improve customer training materials.What you will need to have:

2-3 years of relevant Customer Success experienceBe customer service orientedBe a team player who is able to build and maintain close relationships with a wide range of internal and external stakeholdersBe passionate about technologyHave the ability to analyze and extract research dataHave excellent interpersonal, verbal and written communication skillsStrong strategic, critical thinking skills and problem-solving abilityObsessively organized and detail-orientedExperience working in a high-growth environmentWhat's in it for you? Perks

Bayzat is committed to creating an inclusive and collaborative working environment where everyone's background and ideas count. Our culture encourages members to be the best versions of themselves while taking advantage of our perks:Growth : Fast-track growth opportunities for high-achieving members, with no rules around where, when, how, or how often.Flexibility : Work your way with remote, hybrid setups.Well-being : Open Leave Policy—empowering you to balance life, recharge, and thriveInclusiveness : From bi-weekly company-wide town halls/all-hands meetings to regular huddles, OKR tribe meetings, celebratory dinner parties, and annual awards ceremonies held in the Metaverse, you'll be joining a truly inclusive and engaging workplace.Shared Ownership : We make them shareholders We open up rounds of ESOP twice to three times a year. And guess what, those who continue to perform and achieve great things are topped up, almost every roundKick-ass offices : We have offices in UAE, Turkey, Saudi, Jordan, and India. One of our two Dubai-based offices is in the DIFC FinTech Hive, which is the first and largest financial technology accelerator in the Middle East, Africa and South Asia (MEASA) region.

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