Customer Success Director MENA

6 days ago


Dubai, Dubai, United Arab Emirates Procore Technologies Full time

In this critical role, you will play a key part in shaping the future of our customer success strategy in the MENA region. As MENA Customer Success Strategy Manager, you'll be responsible for driving the development and implementation of customer success initiatives that align with our company's overall goals and objectives.

About the Role:
  • You will work closely with cross-functional teams to identify opportunities to enhance customer satisfaction, improve customer engagement, and increase revenue growth.
  • Develop and execute comprehensive customer success strategies that meet the unique needs of our customers in the MENA region.
  • Collaborate with sales, marketing, and product teams to ensure alignment and effective execution of customer success initiatives.
  • Provide thought leadership and expertise on customer success best practices, driving continuous improvement and innovation across the organization.
Requirements:
  1. A minimum of 10+ years of experience in customer success leadership roles, preferably in SaaS companies with large, geographically dispersed teams.
  2. Prior experience owning and developing strategic customer relationships, with a proven track record of driving growth and revenue expansion.
  3. An analytical mindset, with the ability to analyze complex data and develop actionable insights to inform business decisions.
  4. Strong communication and interpersonal skills, with the ability to influence and negotiate with stakeholders at all levels.
  5. A deep understanding of the construction industry and the role of technology in driving efficiency and innovation.


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