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Patient Experience Specialist
1 week ago
Your Role:
As a Healthcare Call Centre Agent at NMC Royal Hospital, you will play a critical role in ensuring that patients receive high-quality care and support. You will serve as the first point of contact for patients, responding to their queries, addressing their concerns, and resolving issues in a timely and efficient manner. Your dedication to delivering exceptional patient experiences will make a significant difference in the lives of our patients and their families.
Responsibilities:
- Answer and direct phone calls from patients, addressing their inquiries and concerns in a professional and empathetic manner.
- Record patient interactions, including feedback, concerns, and outcomes.
- Coordinate with healthcare teams to ensure seamless patient care and support.
- Develop and maintain up-to-date knowledge of hospital policies, procedures, and protocols.
- Contribute to quality improvement initiatives aimed at enhancing patient satisfaction and reducing complaints.
Our Values:
NMC Royal Hospital is committed to delivering exceptional patient care and experiences. We value compassion, respect, integrity, and teamwork in all aspects of our work.
