Patient Support Specialist

4 days ago


Dubai, Dubai, United Arab Emirates Al Zahra Hospital Full time
Job Summary:

We are seeking a highly motivated and organized Patient Support Specialist to join our team at Al Zahra Hospital. As a key member of our Call Center team, you will be responsible for providing top-notch support to our patients through various communication channels, including phone, email, and in-person interactions. Your goal will be to ensure that every patient receives exceptional care and attention, making their experience with our hospital nothing short of outstanding.

Main Responsibilities:
  • Respond to patient inquiries and concerns in a timely and professional manner, providing accurate information and resolving issues promptly.
  • Collaborate with doctors, nurses, and other staff members to ensure seamless communication and coordination.
  • Develop and implement effective strategies to improve patient satisfaction and loyalty.
  • Participate in ongoing training and development to stay up-to-date on hospital policies and procedures.

Essential Qualifications:
Previous experience in a healthcare setting, excellent communication and interpersonal skills.

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