Patient Interaction Specialist

5 days ago


Dubai, Dubai, United Arab Emirates GluCare Full time
Key Responsibilities

The Patient Interaction Specialist will be responsible for managing patient interactions through our application portal, including:

  • Responding to incoming requests and triaging complex issues
  • Escalating issues to the relevant teams for timely resolution
  • Maintaining accurate records of patient interactions

You will also assist in sending templated campaign messages to patients as part of lifestyle program initiatives and collaborate with the Behavioral & Lifestyle Team to ensure communication aligns with program objectives.

Furthermore, you will track the status of wearable devices for each patient, assist in setting up and troubleshooting wearable devices, and coordinate with the IT team to resolve any escalated technical issues related to patient devices or the application portal.

To succeed in this role, you must have excellent communication and interpersonal skills, strong problem-solving and organizational abilities, and empathy towards patients.



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