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Billing and Account Management Officer

3 months ago

Dubai, Dubai, United Arab Emirates Four Seasons Hotels and Resorts Full time

We are seeking a Customer Service and Billing Specialist responsible for managing and activating new accounts, as well as handling modifications to existing accounts and issuing passes. To streamline your application process, we have prepared a checklist containing essential information about this position.


Position Overview
  • Employment Type: Full-time
  • Schedule: Day shift
  • Work Arrangement: Onsite

Key Responsibilities
  • Handle cancellations for existing accounts and manage the collection of passes
  • Process suspension credit notes
  • Reissue lost passes and resolve any issues related to faulty passes
  • Update the database with approved rate increases and notify customers accordingly
  • Process approved rate adjustments and calculate necessary credit notes
  • Manage miscellaneous credit notes as approved
  • Maintain customer billing information and implement requested changes
  • Build and sustain a collaborative relationship with Car Park Area Managers, Supervisors, Security, and National Control Room Staff
  • Collaborate with State CRM to maintain and update shared template files
  • Assist operations and internal audits with regular car park assessments
  • Manage incoming communications via phone, fax, and email according to established processes
  • Keep customer service policies and procedures up to date
  • Support special projects as directed by management
  • Organize contracts and correspondence
  • Complete daily workflow spreadsheets

Our employees are integral to our success, and we prioritize a diverse company culture that celebrates unique skill sets.

Empower Your Career

We invite you to submit your CV or resume today.

Qualifications

The ideal candidate will have prior experience in Finance or customer service, with a solid understanding of processes in a Contact Centre, Service Centre, shared service, corporate, or managed service environment. This role is transaction-based with a strong emphasis on customer service; thus, a passion for processing a high volume of transactions and delivering excellent customer service is essential.

  • Quick learner with a tech-savvy mindset, capable of adapting to various systems and technologies
  • Enjoys problem-solving and efficiently addressing customer issues
  • Thrives under pressure while maintaining meticulous attention to detail
  • Effective communicator, both in writing and verbally
  • Strong time management and organizational skills, with the ability to multitask
  • Proficient in MS Office and Excel; familiarity with any CRM system is advantageous
  • Willingness to work on-site as required

Benefits
  • Health Maintenance Organization (HMO) coverage
  • Prime office locations with easy access to public transport and amenities
  • Standard government and company benefits
  • 20 days of annual leave
  • Opportunities for career advancement
  • A diverse and supportive work environment
  • Engaging employee activities

The successful candidate will have a background in Finance or customer service, with knowledge of processes in a Contact Centre, Service Centre, shared service, corporate, or managed service environment. This role requires a focus on customer service and a passion for managing a high volume of transactions while delivering exceptional service. Candidates should be quick learners, tech-savvy, and adept at problem-solving, with strong communication skills and the ability to manage multiple tasks effectively.