Lead Support Team Manager

3 days ago


Dubai, Dubai, United Arab Emirates Mailscale Full time
Support Team Lead

We're a startup that helps businesses grow and be seen by sending more emails.

We prioritize customer care, providing an exceptional experience for our clients.

To achieve this goal, we need talented leaders who can develop and implement effective support strategies.

Responsibilities:

  1. Lead, hire, and manage a dedicated support team.
  2. Develop and improve support processes and KPIs.
  3. Maintain and enhance support documentation and resources.

Requirements:

  1. Proven experience in customer support or related roles.
  2. Strong leadership, communication, and problem-solving skills.
  3. Empathy and passion for delivering exceptional customer service.
  4. Able to inspire and motivate a dedicated team.
  5. Familiarity with industry best practices and trends.


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