Support Team Lead

1 week ago


Dubai, Dubai, United Arab Emirates ENTERTAINER FZ LLC Full time
About Us
The ENTERTAINER FZ LLC is a leading digital company dedicated to delivering exceptional customer experiences worldwide. Our mission is to create unbeatable value and loyalty everywhere we operate. With operations in the UAE, KSA, and Singapore, we provide first-rate offers across renowned dining, leisure, entertainment, and hotel brands.

In this role as a Customer Service Executive, you will be responsible for providing prompt and effective support to our customers. You will handle inquiries via live chat, social media, email, and phone, assisting both B2C and B2B customers. Your key responsibilities include resolving issues efficiently, providing knowledgeable guidance on our services, and acting as a liaison between customers and internal departments.

Responsibilities:
  • Provide exceptional customer service and support via multiple channels.
  • Assist both individual (B2C) and business (B2B) customers.
  • Work on a rotational shift basis, including evenings and weekends.
  • Maintain up-to-date knowledge of our services and offer expert advice.

Qualifications:
To succeed in this role, you should have previous customer service experience in a fast-paced environment. You must possess excellent written and spoken English & Arabic skills, strong communication and problem-solving skills, and the ability to handle challenges and manage complex situations.

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