Business Development Director

7 days ago

Abu Dhabi, Abu Dhabi, United Arab Emirates Teknowledge Corp. Full time

About Us

Our Mission

Teknowledge Corp. is a leading provider of innovative technology solutions. Our mission is to empower leadership and innovation, fostering a culture of inspiring leadership and creativity.

Job Description:

We are seeking a highly experienced Business Development Director to join our team. The ideal candidate will have a proven track record of driving end-to-end responsibility of delivery, execution, client relationship, and growth for the assigned Line of Business (LoB).

Key Responsibilities:

  • Drive people management (retention and talent), best in class service, and provide visionary thinking by establishing a high-performance culture and continuous improvement within the designated LoB.
  • Cross-functional engagements to have a broader impact than its respective LoB.
  • Deep experience in leadership, communication, and leading a high-performing organization.
  • Regular interaction with the client, assuring the performance targets and customer satisfaction is optimally managed while ensuring high productivity and availability from the team.

Operational Responsibilities:

  • End-to-end accountability of operational delivery, team execution, customer relationship, and LoB growth, setting strategic goals for operational efficiency, increased productivity, and minimizing cost.
  • Collaborate with senior management in the development of performance goals and long-term operational plans, ensuring Global team create, implement and maintain business processes.
  • Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
  • Work and collaborate on development of financial and budgetary plans as well as growth of the designated Line of Business.
  • Manage and maintain strong relationships with clients, maintain continuous lines of communication, and keep relevant key stakeholders informed of all critical issues.
  • Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives.
  • Responsible for Global Line of Business (LOB) performance metrics achievement; plan, monitor, and analyze key metrics for the day-to-day performance of the operations.
  • Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment.
  • Develop & maintain business unit knowledge.
  • Serve as part of the escalation path for operational issues.
  • Manage Operations Managers and Senior Operations Managers, attending regular operational and business review meetings.
  • Maintain open communication with the Operational Manager team to review team's status, metrics, possible issues/needs, and proceed with actions while keeping the managers updated on latest news, action plans, etc.
  • Performance management and people development (Talent Management) for the LoB.
  • Provide strategies around continuous improvement around people management, attrition, soft skill and technical training, and empowerment together with team and stakeholders.
  • Partner with cross-functional support teams in improving the proprietary tools and systems.
  • Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service.

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