Cleaning Operations Supervisor

3 weeks ago


Dubai, Dubai, United Arab Emirates Mövenpick Hotels & Resorts Full time
Job Overview

As a Housekeeping Supervisor at Mövenpick Hotels & Resorts, you will play a crucial role in maintaining the highest standards of cleanliness and guest satisfaction. Your leadership will guide the housekeeping team in delivering exceptional service and creating a welcoming environment for our guests.

Key Responsibilities
  • Oversee and manage the daily activities of the housekeeping team, including room attendants and maintenance staff.
  • Ensure that all guest accommodations, hallways, and communal spaces uphold the hotel's cleanliness and aesthetic standards.
  • Conduct routine inspections of guest rooms and public areas to verify compliance with quality benchmarks.
  • Manage the inventory of cleaning supplies and equipment, ensuring timely replenishment as needed.
  • Provide training, mentorship, and performance evaluations for housekeeping personnel to foster professional growth and high standards.
  • Address guest inquiries and concerns with professionalism, ensuring resolutions meet guest expectations.
  • Collaborate effectively with front desk, maintenance, and other departments to facilitate seamless operations and enhance the guest experience.
  • Adhere to health and safety regulations, as well as hotel policies, to maintain a safe environment.
  • Prepare and maintain comprehensive reports related to housekeeping functions, including room status, inventory, and staff performance.
Qualifications

To be successful in this role, you should possess:

  • Demonstrated experience as a Housekeeping Supervisor or in a comparable position within a luxury hotel or hospitality setting.
  • In-depth knowledge of cleaning and sanitation products, methods, and equipment.
  • Strong organizational and leadership capabilities, with the ability to manage a diverse team effectively.
  • Exceptional attention to detail and a commitment to upholding high cleanliness standards.
  • Excellent communication and interpersonal skills for effective interaction with guests and team members.
  • Ability to multitask and thrive in a fast-paced environment.
  • Proficiency in English; additional language skills are advantageous.
  • Willingness to work flexible hours, including weekends and holidays.


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