Front Office Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates Bin Ham Group Full time
Job Summary

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Bin Ham Group. As a key member of our front desk operations, you will be responsible for ensuring a smooth and efficient check-in and check-out process for our guests.

Key Responsibilities
  • Oversee and manage front desk operations, ensuring seamless guest experiences.
  • Train and mentor front desk staff to provide exceptional customer service and handle guest complaints or issues.
  • Manage room reservations and ensure accurate billing and payment processes.
  • Coordinate with other departments to ensure guests' needs and requests are met in a timely manner.
  • Maintain the front desk area clean and organized, including the lobby and reception area.
  • Monitor and enforce hotel policies and procedures to ensure the safety of guests and employees.
  • Assist in scheduling and securing front desk staff.
  • Handle cash and credit transfers, and balance the cash register daily.
  • Prepare and submit reports on front desk operations and performance.
  • Stay up to date on industry trends and best practices to continually improve front desk operations.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Strong leadership and management skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of hotel operations and front desk procedures.
  • Ability to maintain confidentiality and handle sensitive information.

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