Front Office Manager

4 weeks ago


Dubai, Dubai, United Arab Emirates Raymond Limousine LLC Full time
Front Office Supervisor Job Description

At Raymond Limousine LLC, we are seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front desk team, you will be responsible for ensuring that our guests receive exceptional service and that our hotel's brand standards are consistently met.

Key Responsibilities:

  • Supervise daily shift operations to ensure that all team members adhere to standard operating procedures.
  • Provide customers with a positive first and last impression, and maintain it at all times.
  • Perform and delegate various tasks essential to daily operations, including making or confirming reservations, verifying and collecting payments, and contacting housekeeping or maintenance when guests report a problem.
  • Provide the team with necessary training and support.
  • Manage bookkeeping duties, such as balancing accounts and adhering to company credit limit policies.
  • Ensure outstanding customer care and respond to telephone and inquiries regarding reservations, hotel information, and guest concerns.
  • Use suggestive selling techniques to sell room nights, increase occupancy, and revenue.
  • Build strong relationships and liaise with all other departments, especially housekeeping, reservations, etc.
  • Cross-check all billing instructions to ensure accuracy.
  • Ensure the Front Office log book/checklist is always updated and actioned upon.
  • Ensure safety by following guest check-in and security procedures, and reporting suspicious activity to security and duty managers.
  • Assist all departments in servicing guests during high-volume periods.
  • Take responsibility in the absence of the Duty Manager/Front Office Manager.

Desired Skills and Expertise:

  • At least 2 years' experience as a Front Office Supervisor in a 4/5* property with 300+ inventory.
  • Front Office computer literacy (e.g., OPERA, VICAS, etc.).
  • Excellent communication skills with proficiency in speaking and writing Business English.
  • Required language(s): fluent English, with preferred fluent French, Arabic, or Russian.
  • Team player with excellent planning and organizing skills.
  • Able to work flexible working hours with rotating shifts.
  • Pleasant personality with good problem-solving skills.

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