Front Office Manager
4 weeks ago
At Raymond Limousine LLC, we are seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front desk team, you will be responsible for ensuring that our guests receive exceptional service and that our hotel's brand standards are consistently met.
Key Responsibilities:
- Supervise daily shift operations to ensure that all team members adhere to standard operating procedures.
- Provide customers with a positive first and last impression, and maintain it at all times.
- Perform and delegate various tasks essential to daily operations, including making or confirming reservations, verifying and collecting payments, and contacting housekeeping or maintenance when guests report a problem.
- Provide the team with necessary training and support.
- Manage bookkeeping duties, such as balancing accounts and adhering to company credit limit policies.
- Ensure outstanding customer care and respond to telephone and inquiries regarding reservations, hotel information, and guest concerns.
- Use suggestive selling techniques to sell room nights, increase occupancy, and revenue.
- Build strong relationships and liaise with all other departments, especially housekeeping, reservations, etc.
- Cross-check all billing instructions to ensure accuracy.
- Ensure the Front Office log book/checklist is always updated and actioned upon.
- Ensure safety by following guest check-in and security procedures, and reporting suspicious activity to security and duty managers.
- Assist all departments in servicing guests during high-volume periods.
- Take responsibility in the absence of the Duty Manager/Front Office Manager.
Desired Skills and Expertise:
- At least 2 years' experience as a Front Office Supervisor in a 4/5* property with 300+ inventory.
- Front Office computer literacy (e.g., OPERA, VICAS, etc.).
- Excellent communication skills with proficiency in speaking and writing Business English.
- Required language(s): fluent English, with preferred fluent French, Arabic, or Russian.
- Team player with excellent planning and organizing skills.
- Able to work flexible working hours with rotating shifts.
- Pleasant personality with good problem-solving skills.
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