Front Office Manager

3 weeks ago


Dubai, Dubai, United Arab Emirates Raymond Limousine LLC Full time
Front Office Supervisor Job Description

At Raymond Limousine LLC, we are seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of customer service.

Key Responsibilities:
  • Guest Experience: Ensure that all guests receive a warm and welcoming experience, from check-in to check-out.
  • Team Management: Supervise and train front desk staff to ensure they are equipped to handle guest inquiries and requests efficiently.
  • Operations: Oversee the daily operations of the front desk, including managing reservations, handling guest complaints, and maintaining accurate records.
  • Communication: Develop and maintain strong relationships with other departments, including housekeeping, reservations, and security.
  • Problem-Solving: Utilize excellent problem-solving skills to resolve guest complaints and issues in a timely and professional manner.
Requirements:
  • Experience: At least 2 years of experience as a Front Office Supervisor in a 4/5-star property with 300+ inventory.
  • Skills: Excellent communication skills, proficiency in speaking and writing Business English, and fluency in at least one additional language (French, Arabic, or Russian).
  • Personality: Pleasant personality, good problem-solving skills, and ability to work flexible hours with rotating shifts.

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