Field Service Support Specialist

2 days ago


Dubai, Dubai, United Arab Emirates Samsung Electronics Company Limited Full time
About the Role

This Senior Field Operations Executive will be responsible for supporting field operations in the UAE. The successful candidate will oversee Field Service Support, ensuring efficient service delivery and driving business growth.

The key responsibilities include:

  • Managing authorized service centers (ASCs)
  • Monitoring and improving customer satisfaction
  • Understanding and analyzing ASC profit and loss statements
  • Expanding the service network
  • Providing technical support for various systems
  • Auditing and claim validation

The ideal candidate will have:

  • Minimum 5+ years of experience in customer service or technical support
  • Relevant degree in Electronics, Electrical, or Telecommunication
  • Excellent communication and teamwork skills
  • Experience working in GCC countries
  • Strong networking skills with the local industry
  • Proven ability to manage multiple partners
  • Self-motivated and able to work with minimal supervision

Samsung Electronics Company Limited is a global leader in technology innovation. We strive to deliver exceptional products and services that meet our customers' needs. Join us in shaping the future of technology.



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