Customer Support Specialist

4 weeks ago


Dubai, Dubai, United Arab Emirates Talent Pal Full time
About the Role

We are seeking a highly skilled and experienced professional to join our EMEA operations team as a Specialist Customer Support EMEA. This role will be responsible for providing end-to-end management of contractor deployment process, including sourcing, onboarding, performance management, and offboarding.

Key Responsibilities
  • Own and manage end-to-end request and deployment process.
  • Contribute to continuous improvement of RTN E2E processes and tools.
  • Contribute to regional demand generation efforts.
  • Vendor management.
Requirements
  • Strong client-facing skills, including ability to interact with senior stakeholders.
  • Problem-solving skills and ability to identify and implement practical solutions to meet business needs.
  • A rigorous mindset with high degree of attention to detail.
  • Highly responsive service-oriented individual demonstrating flexibility in adjusting priorities to meet customer needs.
  • Ability to manage confidential and highly sensitive information with the highest levels of discretion and professionalism.
  • Outstanding written and verbal communication skills.
  • Experience in areas such as flexible workforce management, onboarding, customer success, business operations, or HR operations.
About Us

Bain & Company is a global consultancy that helps the world's most ambitious change makers define the future. We are committed to investing in our people and providing them with the skills and expertise they need to succeed in their careers.

We are proud to be recognized as one of the world's best places to work, and we are committed to creating a diverse and inclusive work environment that allows our employees to thrive.



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