APM Support Specialist
3 weeks ago
As an APM Support Specialist at DP World, you will be responsible for utilizing and operating the DP World CAFM& Helpdesk system. Your primary goal is to provide timely and effective support to our customers and internal stakeholders.
Key Responsibilities- Receive and categorize customer requests, determining the type and response required.
- Enter request details into the CAFM system or SharePoint, ensuring accurate and up-to-date information.
- Communicate with customers, advising them of expected response times and allocating requests to designated resources or service providers.
- Monitor multiple requests related to the same issue, advising customers accordingly.
- Escalate untimely delays to concerned parties and inform customers.
- Closely monitor the progress of all jobs until closure, verifying that resources or service providers have completed tasks with sufficient information.
- Monitor BMS, EMC, and other monitoring systems utilized by the APMDepartment.
- Respond to email requests and support CAFM and other technology-related activities.
- Support data management tasks and other tasks assigned by management.
As a successful APM Support Specialist, you will possess strong technical skills and knowledge of CAFM systems, SharePoint, and other relevant technologies. You will also demonstrate excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.
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APM Support Specialist
4 weeks ago
Dubai, Dubai, United Arab Emirates DP World Full timeJob Title: APM Support SpecialistAt DP World, we are seeking a highly skilled APM Support Specialist to join our team. As an APM Support Specialist, you will be responsible for providing technical support and assistance to our customers and internal stakeholders.Key Responsibilities:Utilize and operate the DP World CAFM& Helpdesk system to receive and manage...
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APM Support Specialist
1 month ago
Dubai, Dubai, United Arab Emirates DP World Full timeJob SummaryWe are seeking a highly skilled APM Support Specialist to join our team at DP World. The successful candidate will be responsible for providing technical support and assistance to our customers and internal stakeholders.Key ResponsibilitiesUtilize and operate the DP World CAFM& Helpdesk system to receive and manage customer requests.Determine the...
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APM Support Specialist
3 weeks ago
Dubai, Dubai, United Arab Emirates DP World Full timeJob DescriptionAs an APM Support Specialist at DP World, you will be responsible for utilizing and operating the DP World CAFM& Helpdesk system. Your primary goal is to provide timely and effective support to our customers.Key ResponsibilitiesReceive and categorize customer requests, determining the type and response required.Enter customer details into the...
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APM Support Specialist
1 month ago
Dubai, Dubai, United Arab Emirates DP World Full timeJob SummaryWe are seeking a highly skilled and organized individual to support our APM sections with coordination and administrative requirements. The successful candidate will be responsible for receiving requests, logging, and allocating tasks accordingly.Key ResponsibilitiesUtilize and operate the DP World CAFM & Helpdesk system to manage requests and...
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Dubai, Dubai, United Arab Emirates SimplyApply Full timeJob Title: IT Support SpecialistAt SimplyApply, we're seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our internal end-users.Responsibilities:Provide technical support through remote access tools to resolve...
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Dubai, Dubai, United Arab Emirates IT-XY GmbH Full timeAbout the RoleIT-XY GmbH is seeking a skilled IT Helpdesk Specialist to join their Dubai branch. This is an exciting opportunity to work with a global innovative audio-visual company on interesting projects across the globe. The successful candidate will provide 1st line technical support to 120 end-users, resolving issues with software, hardware, systems,...
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