Channel Operations and Strategy Manager

4 days ago


Dubai, Dubai, United Arab Emirates Nybl Full time

Job Overview

We are seeking a highly motivated and experienced individual to join Nybl as a Channel Business Operations Manager. In this role, you will be part of our Sales Department, where you will work closely with experienced professionals across Nybl, engage in meaningful projects, and participate in the overall management of new channel partners onboarding.

Main Responsibilities
  • PRM Administration:
    Manage Nybl PRM portal activities, support and teach Partners and Nybl interfaces on Portal use. This includes managing new Partner onboarding, new Customer creation, user PRM accounts, roles, new partner contract e-signing, rebate claims, sales incentives, DR submissions, DR acceptance, Opp Management by Partner, keeping updated and clean Opp Funnel, following Partner tickets, scheduling Enablement Plan and Trainings, reminding Partners for KPI on a quarterly basis, following MDF, approving MDF Acceptance Reports, coordinating with Finance for financial claims, supporting Marketing events, following Certifications renewals, etc.
  • Data Analysis and Partner Business Development:
    Analyze Channel Dept. quarterly, half-yearly, and annual KPIs to identify trends, opportunities, and areas for improvement. Support PAMs for KPI measurement, daily interactions, meetings, executive reports, and events. Follow each Partner's Performance in accordance with Partner's KPI, alert and keep close track. Provide insights and recommendations to Leadership based on data analysis to foster Partner Lead Sales and improve a healthy ecosystem.
  • Process Optimization:
    Identify inefficiencies in Strategic Partner Framework, alert, follow, track, and recommend improvements. Implement process automation using CRM and PRM tools (e.g., workflows, approvals). Collaborate with sales teams to streamline workflows and increase productivity. Responsible for Channel-related business data collection, provide prompt response, and ensure SLAs are met. Guarantee the reliability of Partner Program Incentives Calculations.
  • Marketing, Funnel Tracking, and Team Coordination:
    Support PAMs and Partners for Channel Projects and Events. Coordinate with Nybl cross-functional teams to ensure successful SLA executions of Channel Projects. Organize Channel Dept meetings and release MoMs when needed. Participate in Sales Funnel Meeting and follow PL Funnel.


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