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3 months ago
Position Overview
As a key member of our team, you will be responsible for delivering exceptional service to our guests while ensuring smooth operations at the front desk. Under the guidance of the Front Office Manager or Night Manager, your role is crucial in maintaining our high standards of hospitality.
Core Responsibilities
In this role, you will:
- Provide efficient, personalized, and courteous service to all guests.
- Implement up-selling techniques to enhance guest experiences.
- Supervise front desk operations in accordance with our established standards.
- Ensure guest satisfaction and address any concerns promptly.
- Maintain a professional appearance and demeanor at all times.
Key Deliverables
To succeed in this position, you will be expected to:
- Regularly review and update the Logbook to ensure all information is current.
- Conduct checks on equipment to ensure functionality.
- Oversee daily operations and report on any significant occurrences to supervisors.
- Monitor employee performance and provide coaching as necessary.
- Be knowledgeable about emergency procedures and first aid protocols.
- Handle guest complaints effectively and escalate issues to management when needed.
- Ensure compliance with corporate standards and company values.
- Participate in training sessions as scheduled to enhance your skills.
- Foster a cooperative and respectful environment within the team and across departments.
- Stay informed about daily activities and maintain product knowledge of hotel facilities.
Conclusion
We are looking for a dedicated individual who embodies our commitment to excellence and guest satisfaction. Your role will be pivotal in creating memorable experiences for our guests.