Guest Experience Specialist

3 weeks ago


Sharjah, Sharjah, United Arab Emirates Marriott International, Inc & Ritz Carlton HotelCompany L.L.C. Full time
Job Summary

We are seeking a highly skilled Guest Experience Specialist to join our team at Marriott International, Inc & Ritz Carlton Hotel Company L.L.C. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in and check-out processes.

Key Responsibilities
  • Greeting and Welcoming Guests

Provide a warm and welcoming experience for guests upon arrival, ensuring they feel valued and respected.

Front Desk Operations

Administer check-ins and check-outs, process guest payments, and coordinate with bell service and staff management to ensure a smooth and efficient experience.

Guest Services

Assign rooms, deliver mail and messages, and provide information on various matters such as transportation and restaurant advice.

Meal and Beverage Requests

Process meal and beverage requests, and accommodate general and unique requests to ensure guest satisfaction.

Requirements

To be successful in this role, you will need excellent communication and interpersonal skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.



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