Guest Experience Manager

3 weeks ago


Sharjah, Sharjah, United Arab Emirates holiday inn dubai Full time
Key Responsibilities:

As a Guest Experience Leader at Holiday Inn Dubai, you will be responsible for ensuring a seamless and enjoyable experience for our guests. This includes:

  • Smooth Check-in and Check-out Process: Escort guests to their rooms, respond to requests and complaints in a professional manner, and implement procedures to improve services.
  • Guest Satisfaction: Anticipate guest expectations, prevent complaints, and support service personnel with questions and issues.
  • Staff Management: Hire, train, and schedule staff to ensure adequate coverage and excellent service delivery.
  • Communication: Act as a link between guests and hotel management, attending meetings to discuss problems and strategies for improvement.
  • Financial Transactions: Handle cash and credit card payments, and understand safety and emergency procedures.

This role requires a strong focus on customer satisfaction, effective communication, and teamwork. If you are a motivated and customer-centric individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.



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