Guest Experience Ambassador

4 weeks ago


Sharjah, Sharjah, United Arab Emirates Marriott international Full time
Key Responsibilities:

As a Guest Experience Expert at Marriott International, you will be responsible for delivering exceptional service to our guests. This includes greeting and thanking guests in a sincere and friendly manner, checking guests in and out, and posting charges to their accounts.

Additional Duties:
  • Anticipate and address guests' needs, and resolve their problems and complaints in a timely and professional manner.
  • Assist guests with disabilities and provide support as needed.
  • Operate the switchboard and assist with inquiries from guests and internal departments.
  • Collaborate with the reservations manager to take reservations and ensure seamless guest experiences.
  • Comply with company procedures and safety policies at all times.
  • Perform daily checklists to ensure all tasks are completed efficiently.
Requirements:

To be successful in this role, you will need excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. You must also be able to maintain confidentiality and handle sensitive information with discretion.



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